• CHF 5.- Direct booking discount per night
  • Best price guarantee
  • Book in 2 minutes
  • Additional services via website

Flexible cancellation conditions & Safety concept

Information about the mandatory Covid certificate you can find here:

COVID certificate

Best price guarantee

  • CHF 10.- Direct booking discount per night
  • Book in 2 minutes
  • Flexible cancellation policy

Good to know

Flexible cancellation policy:

Winter Season (01. December till 30. April):

Cancellation is free of charge until 3 weeks prior to arrival, after the whole package price will be charged. In the event of a cancellation, we will try to rebook the room, so that no costs are incurred.

In case of a cancellation due to short-term changes or restrictions related to COVID-19 (for example entry or quarantine regulations) we remain flexible and accept a cancellation free of charge.

Summer Season (01 May till 30 October):

Cancellation is free of charge until 3 days prior to arrival, after the whole package price will be charged. In the event of a cancellation, we will try to rebook the room, so that no costs are incurred.

November

Cancellation is free of charge until 7 days prior to arrival, after the whole package price will be charged. In the event of a cancellation, we will try to rebook the room, so that no costs are incurred.

 

In case of a cancellation due to short-term changes or restrictions related to COVID-19 (for example entry or quarantine regulations) we remain flexible and accept a cancellation free of charge.

Groups (From 8 rooms):

Cancellation is free of charge until 6 weeks prior to arrival, after the whole package price will be charged. Individual rooms can be canceled also after the cancellation deadline. In the event of a cancellation, we will try to rebook the rooms, so that no costs are incurred.

Safety Concept:

The health of our guests and employees is our most important concern. Accordingly, we adhere strictly to the recommendations and measures of the Federal Office of Public Health to ensure that you can enjoy a safe and carefree holiday.

We will keep you informed about the latest instructions and the safety measures taken. In this context, we also refer you to the website of Zermatt Tourimus COVID 19 Live ticker. On this page you will find current information regarding the tourist businesses in Zermatt.

For all international guests: You will find all information about entry requirements on the following homepage: Information for Travellers. Alternatively, you can contact the Infoline of the Federal Office of Public Health at +41 58 464 44 88.

Safety Concept download

Arrival and departure:

Your room is available on the day of arrival from 3:00 pm. On the day of departure, please vacate the room by midday, 12:00. For other arrival and departure times, you can leave your luggage with us at any time.

Luggage:

Save yourself from lugging your luggage around and benefit from our luggage service in collaboration with SBB. Your luggage is picked up from your house and will be waiting for you in your hotel room. For information and to book: sbb.ch/gepaeck-special.

Children's prices:

Children under 6 years stay free of charge in parents' room.
Older children are charged sFr. 45.00 per extra bed. Please note that an extra bed is only available in standard and superior rooms.

Baby cot:

On request, we will gladly provide a baby cot free of charge.

Pets:

Please note that pets are not permitted in our hotel.